1.8
  • Affordable clothes5 votes
  • Product variety2 votes
  • In store personnel1 votes
  • Customer service6 votes
  • Employees4 votes
  • Store policy3 votes
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  • Mar 15
  • Online Shopping
  • Staatsburg, New York
  • Return Policy
  • 34
  • REVIEW RATING 3/5

First time ordering last time ordering. I have always found their no cash return policy in store to be absurd which is one reason I refuse to shop there however I really liked this backpack and it stated online you could get cash refund so I decided to give them a shot, big mistake. I signed up to be notified when a bag was in stock. A few days later I get an email that it is now in stock so I... Read more

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  • Feb 21
  • Footwear and Clothing
  • Charlestown, Massachusetts
  • Online Order
  • 31
  • REVIEW RATING 4/5

Horrible service!! Emailed them several times with no response!! No email confirmation but they took the money from my account. I can't track the order, can't talk to customer service since they do not reply. Not even sure what I ordered because originally the site told me the total was 56 and change but they only took 47 from my account... wish they would've contacted me if something I ordered... Read more

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  • Feb 21
  • Online Shopping
  • Missouri City, Texas
  • Dress
  • 50
  • REVIEW RATING 4/5

I have not had any issues with Forever 21 until recently which was last year 2014. I always shop online and I do that on my phone. Well one day I decided to go on my laptop to get a better look at one particular dress that I already purchased that very same day, and to my surprise the prices were different which was a real shocker to me. On my phone I paid more but online the dress was less which... Read more

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  • Feb 09
  • Footwear and Clothing
  • Iselin, New Jersey
  • Coat
  • 2
  • 2
  • 87
  • REVIEW RATING 5/5
Forever 21 - Review about Coat from Iselin, New Jersey
1 of 4

I will never shop at forever21again!! I bought a coat last January that i really didn't wear to much..This year i wore it more often and it ripped in multiple spots and the coat wasn't cheap so i called to see what they could do for me which was a joke cause all they said was their isn't anything they can do after 30 days of purchasing the coat..So there for im stuck with a coat that i... Read more

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  • Feb 04
  • Footwear and Clothing
  • Port Arthur, Texas
  • Clothing
  • 52
  • REVIEW RATING 4/5

I made a purchase with Forever 21 a month ago . I was originally charge $56.54 on my order. When I check on my bank account they charged me $83.30 it was more what i check out in my original order. I call to 1888-494-3837 to ask why I was charge more than my order. They told me because there was a glitch in the system that gave me additional 30% and I was charge more once because the price... Read more

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  • Feb 03
  • Footwear and Clothing
  • Kuala Lumpur, Kuala Lumpur
  • Entry Policy
  • 1
  • 1
  • 67
  • REVIEW RATING 4/5

I accompanied my sister-in-law and friend who were big fans of Forever 21 on one occasion. I was having a sore throat that day so I got myself some herbal tea. Most people ignored me as I strolled along the aisle with a drink in my hand. All stores but Forever 21 when one of the staff spotted me and marched angrily towards me. She sternly told me that I was not allowed to drink in the store. I... Read more

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  • Jan 27
  • Customer Service
  • Los Angeles, California
  • Cashier
  • 3
  • 3
  • 112
  • REVIEW RATING 4/5

I was buying jeans at forever and my total was 14.61. I gave the cashier 15 dollars and was looking for a penny to give to her, thus making the change 1.40 instead of 1.39 so it would make it easier. But when I was trying to hand her the penny she already put the amount in the cashier and proceeded to give me the 1.39. I said "I have a penny." She just looked at me for three seconds and I told... Read more

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  • Jan 22
  • Footwear and Clothing
  • Online Order
  • 28
  • REVIEW RATING 4/5

Got gift cards for christmas, 200.00 worth and spent it all on the online store with awesome sales going on. I paid priority shipping for my order and only received HALF of my order within a week. The other half got lost, still have not received it... I had to wait 3 weeks before I could even have a complaint filed, then once that time surpassed all I got was a refund that i have to wait at least... Read more

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  • Jan 16
  • Advertisements and Cons
  • Dallas, Texas
  • Refund Policy
  • 41
  • REVIEW RATING 4/5

I received 3 items and they were all too large. I sent them back right away for a refund and used the return form that was enclosed with my order. I waited a month and sent them two emails asking for the status of my refund. When they finally emailed me they said the sale was final (no refund) and that an email was sent (I have no idea what email was sent and where, it wasn't sent to me) and the... Read more

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  • Jan 14
  • Footwear and Clothing
  • Karnes City, Texas
  • Clothing
  • 40
  • REVIEW RATING 4/5

I submitted a complaint about Forever 21 to the Better Business Bureau and never heard back from them. They cannot keep up with demand and need many improvements. It's not worth the headache to shop with them anymore. I used to spend hundreds of dollars a month with them. Never again. They obviously do not want my business. I'm sorry but you cannot charge my card one day... Take it back out... Read more

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