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  • Customers like
    • Affordable clothes7
    • Product variety2
    • In store personnel1
  • Customers don't like
    • Customer service8
    • Employees7
    • Store policy4

  • 1 day ago
  • Footwear and Clothing
  • New Orleans, Louisiana
  • Online Customer Service
  • 7
  • REVIEW RATING 4/5

I was visiting New Orleans, and I went into a Forever21 Clothing Store and I was looking for a particular Shirt where i seen this Women I asked her if she worked there and her response was Why????!!! Then Come to find out she did work there so explained to her what i was looking for she Rolled her eyes continuously like she was a child then she got Frustrated instead of telling me Sorry they were... Read more

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  • 1 day ago
  • Footwear and Clothing
  • Kent, Washington
  • Althetic Jacket Per Online Customer Service And Billing
  • 4

Beware of ordering online. They will charge you the wrong price and then, even when you prove it by showing the tag on what you received, they won't adjust anything because they say it was a markdown. It was the original tag with no writing on it. They keep answering the emails the same way. Their customer service doesn't care. They are rude and ineffective. I don't have any more than 100... Read more

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  • Aug 21
  • Footwear and Clothing
  • Youngstown, Ohio
  • Forever 21 Jeans
  • 14
  • REVIEW RATING 3/5

Racist employee at forever 21 red Niles Ohio location charged me 3 times the amount on a pair of jeans I had a tank top, 2 leggings and jeans the price should of came up to 42.00 plus tax instead it came up to 91.00 plus tax and it was charged on my card so I have to wait over the weekend to get my money back and the manager was awful neither one of them apologized or compensated me anything I'm... Read more

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THE TWO ILLEGAL IMMIGRANTS CINDY AND CYNTHIA at Southcenter mall did not have any type of customer service skills. Cindy said the shirt I was returning stunk, even though the shirt was shipped to me that way. Cynthia is a incompetent manager, who does not have any customer service skills. Add comment

  • Aug 10
  • Online Shopping
  • Forever 21
  • 27
  • REVIEW RATING 4/5

After placing a few large orders online I missed a promotion of $10 off any in-store item; I was given ZERO advance notice. I also kept trying to buy items that were on back order. EVERY SINGLE TIME I was alerted that they were now available it was a 100% lie. WORSE some of the rompers bought were so BADLY MADE with not enough elastic that I could not put them on over my Jr Size 3 body. I had... Read more

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  • Aug 04
  • Footwear and Clothing
  • Bag
  • 17
  • REVIEW RATING 4/5

Company taking advantage of young girls with lower income. Cheap products priced /sort of/ cheaply that break after first "use" then cannot be returned. This would be my second time having this awful experience with your products. I have learned my lesson and thus will no longer be shopping at your store, as well as encouraging those I know not to shop there either. Before, I had purchased a... Read more

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  • Jul 22
  • Footwear and Clothing
  • Los Angeles, California
  • Forever 21 Skirt
  • 91
  • REVIEW RATING 5/5
Forever 21 - Misleading Model Information
1 of 2

A skirt sizes small. The model's waist is 23 and bust is 34. She wears a small size. The picture they posted shows it fits perfect on her. But when I got the same size for the same product. My waist is 23 and bust is around 34. The skirt fits like a medium or large size. It slips down if I don't hold it with my hands. When I call to return, they asks me to pay the shipping fee. They said "You... Read more

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  • Jul 21
  • Online Shopping
  • San Clemente, California
  • Forever 21 Refund Policy
  • 37
  • REVIEW RATING 4/5

This is regarding the damaged items i returned. The items that you sent me were all damaged ! One order smelled like the entire package was dipped in gasoline. The other order smelled completely molded! Everything ! I contacted your customer service and they told me to send everything back marked as damaged. The items you send me were toxic and hazardous and should never have been sold. We... Read more

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  • Jul 21
  • Footwear and Clothing
  • San Clemente, California
  • Forever 21 Lingerie
  • 30
  • REVIEW RATING 4/5

I spend $200 shopping their online BOGO sale. When the package arrived everything smelled very molded. Can you imagine receiving underwear, bikinis and tops that smell hazardous like mold, I mean so strong that you don't even want to touch them or try on ! I contacted their customer service, they apologized and told me to send everything back marked damaged. They said to include the receipt so... Read more

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It says generic error whenever i try to track my order and its been 6 days since i ordered Add comment

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