Forever 21 Complaints and Reviews

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Forever 21
Main address: 001 South Alameda Street 90058 Los Angeles CA
888-494-3837, 213-741-8257, 213-741-8995,
  • 160+6 mobile complaints
  • $6.3K claimed losses
  • $38 average
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  • 1 day ago
  • Footwear and Clothing
  • Peabody, Massachusetts
  • Item Discount
  • 2

I am never again shopping at Forever 21. For one thing, they were incredibly rude and offered no defective item discount (I wanted a shirt and they only had one of my size but a button was missing and there was a stain on it) and told me I could get CASH back for my purchase if I changed my mind. Not 10 minutes later I change my mind and they say I can only get store credit. I request cash and... Read more

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  • 1 day ago
  • Footwear and Clothing
  • Costa Mesa, California
  • Dressing Room Policy
  • 16

Forever 21 (NEVER 21) South Coast Plaza, CA, ruined my shopping day with my 15 year old granddaughter. They refused me in her dressing room! (Saying this is Company Policy) Why then isn't a Policy posted so a person isn't asked to leave the dressing area. Embarrassing their customer. I'm suppose to pay for items, sight unseen. Oh this was how it was put to me; she can come out in the entry to... Read more

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  • Jul 23
  • Footwear and Clothing
  • Los Angeles, California
  • Store Credit System
  • 1
  • 34

My daughter and her friends LOVE this store but as of today were are done and will not be going back. I purchased over $100 worth of cloths late Sunday. I wanted to return two items for credit and exchange one item. They then handed me a black card that said Forever 21. I handed it back and said, No thank you, I said I want it back on my American Express that I used two days ago. She was... Read more

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  • Jul 19
  • Footwear and Clothing
  • Columbia, South Carolina
  • Bad Customer Service
  • 28

On vacation and took my daughter to Forever 21, a store we do not have at home. She picked out several things, and decided not to get one of the items. Instead of just throwing it down where it did not belong, we took it to the register and told the clerk we did not want it. She took it and started ringing up the items we wanted. When she was done and took our payment, she started bagging the... Read more

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Bought online for my wife on 6/9/14. The closest store is over an hour away. We have a newborn and we're not able to make the drive before the 30 days. I didn't read the policy before I tried to return a unworn dress with tags and they said I can't. I called customer service and they said I am stuck with it. I will never shop at forever 21 again!!!!!!! Add comment

I dunno why everyone is complaining about forever 21, I shop online there all the time.. Never ever had a problem. I live in Ohio and they ship it from California. And it ALWAYS gets here on time...I've never had any problems with my credit card either. And I've never had to call customer service. Forever 21 is perfect(: Add comment

  • Jul 13
  • Online Shopping
  • Items Returning
  • 22

Since I could not return the items in store I chose to send the *** back to Forever 21 return center. It's been over 2 weeks now and I have still not received my refund credited back to my card. I've never had to wait that long to receive a refund from any online retailer before. I completely agree that Forever 21 is the worst when it comes to returns, most of their items are Final Sale so they... Read more

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  • Jul 11
  • Footwear and Clothing
  • Shoes
  • 16

I was upset to see with my own eyes that the price for the same model of shoes was different. It costs 99 (the price on the label of shoes) in Mid Valley and 159 in Sunway. When I come to Sunway the stuff said me that they can give me 20% discount (they had already called to Mid Valley) because I said I could make a picture with that price ON THE LABEL. When I returned to Mid Valley (Yes, I live... Read more

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  • Jul 04
  • Footwear and Clothing
  • Milford, Connecticut
  • Racist Service
  • 1
  • 62

I am a loyal customer to forever21 since I was 11(I'm 21). Today on July 4th, 2014, at the Westfield ct mall, milford, ct, I'd experienced the worst ever. I bought a shirt that did not fit a couple days ago, and I couldn't seem to find the respt, but the shirt has the tag still in tact. And I know how the return policy is, I can exchange it. I found a cute maxi dress I wanted and west to the... Read more

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  • Jun 23
  • Shopping
  • Bad Experience
  • 1
  • 57

Wow I wish I could give them no stars what so ever. First of all I have to admit that the clothes are somewhat cute ,and cheap materials of course. If you have/had any problem with forever 21's Gift card, then I think you shall stay to listen to my story. So one day I went to the mall with my friend and we got some really cute stuff at forever 21, we tried them on blah blah blah. I had a dress,... Read more

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