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  • Customers like
    • Affordable clothes 7
    • Product variety 2
    • In store personnel 1
  • Customers don't like
    • Customer service 10
    • Employees 7
    • Store policy 4

I returned some items to the Forever 21 NYC store on 1540 Broadway on 28/12/2015.I was told that my money had to be placed on a 'store credit' card which could be used to purchase items online. Since returning from my christmas holiday in NYC, I have tried to use this card on Forever 21 UK website and I have been unsuccessful to make a payment. After contacting the UK forever 21 customer... Read more

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I recently went to a Forever 21 in Alpharetta, GA. This location has a young woman named Feliciana who was so rude while speaking to an old friend while she was assisting me with a purchase. Instead of coming by to see if I needed help with anything else, Feliciana decided to walk up 'ask rudely if 'we're done' then dismissed me by saying 'goodbye.' And rudely pulled the store associate from our... Read more

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Forever 21 is a store that my family has decided never to shop in again. My 17-year-old son, after earning his first paycheck in his first job, bought Christmas gifts for his mom and grandma from "Forever 21" (Menlo Park Mall, NJ), on Dec 24th, 2015. He used cash for the purchase. The receipt is attached. The hat he bought for his grandma did not fit. He went back to Forever 21 on Jan 15th 2016,... Read more

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My nearby forever 21 store had great plus size section, it was fairly large and had some nice clothes. I bought all my pants there because, they were cheap and they fit pretty well.(They still tore very,very easily) that is just what I could afford, and I kinda liked it. But, yesterday I go in, and stroll right down to the plus size section (or at least what I thought was the plus size section)... Read more

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I recently purchased two tank tops from the Palm Beach Gardens store. These were the $1.80 tanks that are always in stock. I found out that they were too small after getting back to college in MA. The smalls were put were it was marked Medium. This said, I was not given a receipt by the staff at the Palm Beach store, and paid cash. I went to the Holyoke, MA store to do an even exchange, (exchange... Read more

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Forever 21 has the worst return policy ever. I bought a coat for a Christmas present. I bought the coat in November on line but prior to purchasing I called and asked if I could return it after Christmas. They told me that I could and never gave me a date. Most stores allow you to return it by Jan 31st. When I went to the store he told me I could only get a store credit and I would have to spend... Read more

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To be honest, I should have read all these complaints before ordering online from this sh*tty company. Simple & short, they changed their international shipping service from UBX to DHL. And it is now costing you more (custom clearance fee in Thailand from $42 USD to $160 USD) so if any1 wants to order from them to be shipped to Thailand, simply DON'T DO IT! 16 pieces of clothes for $300 plus $78... Read more

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Don't ever buy anything from forever 21 they have so many complaints they send me a finial sale item damage and I paid for shipping 2 times they they do not want to refund my money back and also wants me to pay for shipping again to receive thevsaje damage item so I decided to take a loss and let them keep it. These people are rip offs and horrible to deal with don't buy from them consumers... Read more

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I recently purchased two dresses from Forever 21 to take home and try for options to wear to an event. Neither worked, and when I went to return them, I was told the store policy only allows store credit or exchange -- they do not give refunds. WHAT? I don't understand a business today not offering a refund to customers, especially when you return an item with the receipt, and tags still on the... Read more

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I went to return jeans I bought online at forever 21 at Bond street , the customer service there was so rubbish the manager was so rude I do not expect this kind of service from a company big like that Add comment

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