Forever 21 Complaints and Reviews

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Forever 21
Main address: 001 South Alameda Street 90058 Los Angeles CA
888-494-3837, 213-741-8257, 213-741-8995,
  • 174+7 mobile complaints
  • $7.6K claimed losses
  • $42 average
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  • Oct 16
  • Footwear and Clothing
  • New York, New York
  • Exchange Policy
  • 37

It was my turn in line to exchange my merchandise and she didn't even greet me. I told her I wanted to exchange my two items for another two I picked up today. She does the transaction for me and I had a balance of $27 to pay. I paid the $27 and walked out of the store. I doublechecked my receipt and it turns out she charged me for three items. I went back and said "You charged me three items."... Read more

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Worse company there was a problem with delivering my package according to USPS so they reshipped it back to forever 21 I call ask them to reship to me I paid a fee for it to be shipped back to me it's now a whole month with this back and forth and still haven't even revieved an email with a tracking number im furious Add comment

     

  • Oct 06
  • Footwear and Clothing
  • Findlay, Ohio
  • Order Replacement
  • 39

Order was cancelled because item was no longer available after order was placed. I called them to replace order with different color and reapply 20% discount when she told me discount expired and refused to reapply any comparable discount. The supervisor refused to apply any retention credits/offers and just apologized unenthusiastically several times. I left the order cancelled and will never... Read more

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  • Sep 24
  • Footwear and Clothing
  • Cloth Refund
  • 73

i would not recommend Forever 21 to anybody, i have always shopped in Forever 21 and been able to return items, the sizing was great however some prices you pay for clothes that rip within a week or two is a different story. Anyway this time i went to Forever 21 on a Sunday and bought a top by the time i got home i realized a stain on one of the shoulders, the only possible day i could get back... Read more

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  • Sep 18
  • Footwear and Clothing
  • Batavia, Illinois
  • Wrong Size Item
  • 64

I bought some pieces yesterday at the Geneva, IL store, and when I got home I realized that one of the items I bought was in the wrong size; so I went back today to exchange it to the right size, same item, same color. However, I was sadly surprised with a very rude manager saying that that piece was from a final sale, and it couldn't be exchanged. I told her I didn't know that, and that the... Read more

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  • Sep 14
  • Footwear and Clothing
  • Los Angeles, California
  • Clothes Purchase
  • 101

More than $120 spent, yet countless mistakes. I was Forever 21 at the grove in search of a crop top, then picked up many items. The cashier Angela ringed me up then I was about to exit out of the store. The alarm suddenly rang,people were staring me down.An employee asked for my bag then found that Angela didn't *** the magnetic alarm.Instead of saying sorry, she said, "Oh, my mistake."and then... Read more

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  • Sep 01
  • Footwear and Clothing
  • Store Staff
  • 1
  • 1
  • 27

I think they are just money hungry bastards!! I love their clothes but their stuff is always over priced and I feel guilty after ordering every single time this is getting ridiculous and to top it all off they have deals but it just ends up where I waste more money I think I might be completely done with them!! Read more

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  • Sep 01
  • Footwear and Clothing
  • Plainsboro, New Jersey
  • Trousers Return
  • 41

I got a pair of trousers on 08/30 which was 'on Sale' , which had a disfunct chain. Went to return the item on 08/31. I was told that since it was a Sales item the store recommends us to quality check the product and therefore would not take the item back. Never experienced this anywhere before. And this condition of quality checking each item we take is never highlighted on the Sales racks... Read more

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  • Aug 29
  • Footwear and Clothing
  • Orlando, Florida
  • Rude Customer Service
  • 1
  • 1
  • 78

I am FOREVER disappointed in Forever 21! I was looking forward to my package which states delivered yesterday by USPS which I did not get. I call Customer Service around 10:15 AM EST where I was treated very rudely by a representative name BETTY (Beatrice).... I explained the situation where all she did was bluntly ask, "What do you want me to do?" I'm sorry are you not Customer Service for a... Read more

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  • Aug 21
  • Footwear and Clothing
  • Dress Exchange
  • 89

I went to do an exchange at the Forever 21 located in the Inland Center Mall in California. As I get called next by the cashier (male) I asked if I can do an exchange but I did not have my receipt I asked if I needed he tells me that I might but I take it as he might do something to help me out, instead he says sorry at this time I cant do anything to help you and folds my dress an puts it in... Read more

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