Forever 21 Complaints and reviews

Forever 21 reviews, Forever 21 complaints, read Forever 21 reviews, find Forever 21 reviews, Forever 21 scam reports
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Industry: Footwear and Clothing
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  • 140 complaints
  • $6,011 claimed losses
  • $43 average
  • 16405 since Jan 26, 2008

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Forever 21
Main address: 001 South Alameda Street 90058 Los Angeles CA
888-494-3837, 213-741-8257, 213-741-8995,
Forever 21 reviews, Forever 21 complaints, read Forever 21 reviews, find Forever 21 reviews, Forever 21 scam reports
  • 140 complaints
  • $6,011 claimed losses
  • $43 average
Had an experience with Forever 21?
Submit review ›
140 reviews found
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  • 17 hours ago
  • Rare Restocking
  • 1

It's "okay", not great (but could be!) The site itself is great and no, I have never had a bad experience shopping there, however, I do have some comments regarding the items that are sold on the site. Like any other site, it's got items that are great and ones that are... well, not so great. Naturally, the "great" items run out of stock quickly, and are unfortunately rarely restocked, sizes... Read more

Was this review helpful? 0 0

  • Apr 14
  • Clothing Stock
  • 4

The site itself is great and no, I have never had a bad experience shopping there, however, I do have some comments regarding the items that are sold on the site. Like any other site, it's got items that are great and ones that are... well, not so great. Naturally, the "great" items run out of stock quickly, and are unfortunately rarely restocked, sizes small and medium run out extremely rapidly... Read more

Was this review helpful? 0 0

  • Apr 13
  • Los Angeles, California
  • Shop Accident
  • 3
  • 24

My husband, daughter, and I were shopping at forever21 at mainplace mall when an empty shelf suddenly slipped and sadly hit my four year old. As a result she now has a scratch underneath her right eye and a few red spots on her forhead but luckly her eye is okay. The employees were kind enough to ask if my daughter was okay. They also asked if we needed an ambulance but we said no. We noticed her... Read more

Was this review helpful? 0 0

  • Mar 08
  • New York City, New York
  • Racial Treatment
  • 5
  • 60

I was having a small argument with my younger brother when I was approached by and ASSISTANT MANAGER and was told to "Leave my f*cking store". My older sister who was with us then came up and said "excuse me?" And then he said "All I said was leave my effing store" like it was no big deal. We told him we were on our way out and that's no way an assistant manager speaks to a customer. On our way... Read more

Was this review helpful? 0 5

  • Mar 08
  • Return Policy
  • 20

speaking of Forever21 return policy- lets say buying online clothes and using discount coupon the entire purchase can't be return due to discount coupon that been used they mark them all automatically as final sale on the receipt; no matter if you have a receipt and all this purchased items are still at the regular price in the store, neither on sale nor clearance, Forever21 won't accept it, this... Read more

Was this review helpful? 1 0

  • Mar 06
  • Doylestown, Pennsylvania
  • Wrong Address
  • 17

So I ordered a dress from Forever21.com. I'm a registered customer but I opted to shop as a guest. So I order my dress and put in my info at checkout. Sometime between checkout and processing, my registered info kicks in. So Forever21 overrides my checkout info with the info they have in their system, (old information which I tried to change but it kept reverting back which is why I chose to shop... Read more

Was this review helpful? 0 0

  • Feb 22
  • Defective Product
  • 23

If you order something online and it arrives defective, the invoice says you can send it back and indicate you would like an exchange. If they deem the item truly defective, they will refund your return shipping fee if you enclose the receipt. Unfortunately, the person who decides if the item is truly defective is the person inspecting the item. The leggings I returned had a full length run in... Read more

Was this review helpful? 2 0

  • Jan 24
  • Washington, District Of Columbia
  • Return Policy
  • 6
  • 65

My wife shopped early for Christmas, then her father passed away on December 12th. When our daughter opened her gifts a few things had to be returned. No problem with other stores (PacSun, etc.), but Forever21 wouldn't accept the returns becuase it was 30 past the purchase date. I've talked to two different customer service managers and their story is the same. "We have a very strict return... Read more

Was this review helpful? 2 3

  • Jan 21
  • Rental Overcharging
  • 1
  • 75

I went to Forever 21 the other day and purchased several items. When I was in the fitting room I calculated approximately how much my purchase and it was around $50. So I get up the to register and it ended up to be around $60 so I just figured that I had calculated wrong. So I get home and I realize that she didn't give me a receipt. So I kinda figured something was wrong so I added everything... Read more

Was this review helpful? 3 0

  • Jan 10
  • Wrong Size Item
  • 33

Order # 41960433 Terrible customer service. I paid 28.95 to have my order next day shipped to the hotel that I am currently staying in. Only to receive one of my items in the wrong size. Within less than one hour of finding this out I contacted customer service. The agent I spoke with was( I have the name). I asked for a refund on my shipping costs because it’s ridiculous that I paid for next day... Read more

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