Forever 21 Complaints and Reviews

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Forever 21
Main address: 001 South Alameda Street 90058 Los Angeles CA
888-494-3837, 213-741-8257, 213-741-8995,
  • 167+8 mobile complaints
  • $7.4K claimed losses
  • $43 average
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I think they are just money hungry bastards!! I love their clothes but their stuff is always over priced and I feel guilty after ordering every single time this is getting ridiculous and to top it all off they have deals but it just ends up where I waste more money I think I might be completely done with them!! Add comment

  • 1 day ago
  • Footwear and Clothing
  • Plainsboro, New Jersey
  • Trousers
  • 5

I got a pair of trousers on 08/30 which was 'on Sale' , which had a disfunct chain. Went to return the item on 08/31. I was told that since it was a Sales item the store recommends us to quality check the product and therefore would not take the item back. Never experienced this anywhere before. And this condition of quality checking each item we take is never highlighted on the Sales racks... Read more

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  • Aug 29
  • Footwear and Clothing
  • Orlando, Florida
  • Rude Customer Service
  • 1
  • 1
  • 21

I am FOREVER disappointed in Forever 21! I was looking forward to my package which states delivered yesterday by USPS which I did not get. I call Customer Service around 10:15 AM EST where I was treated very rudely by a representative name BETTY (Beatrice).... I explained the situation where all she did was bluntly ask, "What do you want me to do?" I'm sorry are you not Customer Service for a... Read more

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  • Aug 21
  • Footwear and Clothing
  • Dress Exchange
  • 49

I went to do an exchange at the Forever 21 located in the Inland Center Mall in California. As I get called next by the cashier (male) I asked if I can do an exchange but I did not have my receipt I asked if I needed he tells me that I might but I take it as he might do something to help me out, instead he says sorry at this time I cant do anything to help you and folds my dress an puts it in... Read more

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  • Aug 18
  • Footwear and Clothing
  • Online Customer Service
  • 28

When will you all do something about your awful customer service? As a VERY loyal customer, purchasing from you monthly...after waiting 20+ minutes on the line to speak with someone, and I tell them that a package I ordered was not delivered to my home (when online it says it was) and I'm told I need to call back Monday to file a lost package claim...that's poor customer service. Why cant you... Read more

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  • Aug 15
  • Footwear and Clothing
  • Marlborough, Massachusetts
  • Store Mess
  • 31

The Solomon Pond Mall store is the worst store in the franchise. Today was just "winning". While three clerks talked at one end of the cash-wrap one clerk rang. Granted, this is normal for this store. Clothing is all over the floor, some hanging, most just bunched together looking like ***. The clothes are cute and affordable, but I worry that I bought a dress that was formerly a rug! So while we... Read more

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  • Aug 12
  • Footwear and Clothing
  • Los Angeles, California
  • Rude Employees
  • 41

Forever 21 has the most rudest workers. I have never been to a Forever 21 store where they have nice employees. Almost every single one of them are rude and unhelpful. It irritates ME when employees get mad and glare at me when I didn't like any of the clothes that I tried on and have to give it back to them. I mean this IS your job. And you can't expect me to like everything that I picked out. I... Read more

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  • Aug 08
  • Footwear and Clothing
  • Tulsa, Oklahoma
  • Rude Management
  • 2
  • 2
  • 74

My friends & I loved Forever 21 until today. We previously bought items that we wanted to return plus buy more. The manager named Michelle refused to put the return amount back onto the credit card used instead she told us we could only use that amount to purchase at their store. False that is not their policy. A friend asked if she could help her find something & the manager had an... Read more

Was this review helpful? 0 1

Plain and simple: terrible customer service. I go into forever 21 at the Promenade in Rogers, AR probably once a week and every time I go in nobody asks me if I'm finding everything okay. In fact nobody talks to me at all. And when I check out they don't look at me when they talk to me and they always seem like they're in a big hurry to get me out of the store. The only reason I shop there is... Add comment

  • Jul 27
  • Footwear and Clothing
  • Peabody, Massachusetts
  • Item Discount
  • 65

I am never again shopping at Forever 21. For one thing, they were incredibly rude and offered no defective item discount (I wanted a shirt and they only had one of my size but a button was missing and there was a stain on it) and told me I could get CASH back for my purchase if I changed my mind. Not 10 minutes later I change my mind and they say I can only get store credit. I request cash and... Read more

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