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  • Customers like
    • Affordable clothes6
    • Product variety2
    • In store personnel1
  • Customers don't like
    • Customer service7
    • Employees6
    • Store policy4

  • Jun 25
  • Footwear and Clothing
  • Clothing
  • 23
  • REVIEW RATING 4/5

I bring my baby in a big stroller when I go shopping. We went inside Forever 21 in Mall at Millenia in Orlando and they have bad, annoying, IDIOTIC sales people - I wanted to try the clothes and she did not have an available dressing room for me and my big stroller. They filled up the stall with inventory. She did not have a solution for me and she just stared at me like 'I don't know what to do... Read more

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  • Jun 15
  • Online Shopping
  • San Clemente, California
  • Underwear
  • 23
  • REVIEW RATING 4/5

Forever 21 has been having some serious mildew problems recently. I shop online a lot. But out of the last 10 purchases I made online from forever 21, all of them smelled molded. One time I purchased 20 pairs of underwear from them, and they all came with the worst mildew smell! I mean the mildew smell so strong that you need to wash your hands after touching them. How is it ok to sell clothing... Read more

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  • Jun 03
  • Furniture and Decor
  • Gaithersburg, Maryland
  • Dress
  • 48
  • REVIEW RATING 4/5

Forever 21 is a ripped off, they care about getting customer's money and not customer's satisfaction. I bought some items online and the Final Sale Message never came on. I returned 3 out of the 4 items i bought due to the material and how the dresses fitted. I had to pay for the return shipping. When i called to find out about my return i was told my items were final sale. No where in the order... Read more

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  • May 13
  • Footwear and Clothing
  • Clothing
  • 1
  • 1
  • 79
  • REVIEW RATING 3/5

The worst of the worst! Purchased clothing online for my teenage daughter.. apparently the teens love the look of the clothing. However the quality is "shabby" , Wal-mart makes better clothes. I went to return the items, only to be surprised by the fact that I have to paid for return shipping and will not get my original shipping costs or return shipping refunded. In fact, I won't get a refund... Read more

Was this review helpful? 0 1

V bad experience. i ordered a product online .firstly they took 20 days and still my order didnt get delivered . Later on i requeated for a refund.theyhave deducted my delivery charges from that rs 300. thats so appalling . Add comment

  • May 01
  • Footwear and Clothing
  • Kent, Washington
  • Bandeau Bra
  • 43
  • REVIEW RATING 3/5

Horrible online experience. Always. I have been trying to purchase an extremely basic item for the past FOUR MONTHS on their website, for which they always appear to have quite a few styles available advertised in these colors that would suffice for me. ALL I want is a simple plain white bandeau bra, and a black one. Every single one of their 8+ style options gave been totally out of stock for... Read more

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  • Apr 28
  • Footwear and Clothing
  • Whitehorse, Yukon Territory
  • Purse
  • 1
  • 1
  • 33
  • REVIEW RATING 4/5

Worst service, got purse, the shoulder strap was missing, so I called and they say to ship it back and they will refund me the money, so I did only to find out their policy is to only refund $10 the max of the return shipping and it cost me 21 from Yukon the cheapest rates I could find.I called head office pissed about the lie they say .. but the phone do not conect or they hang up on your nose, ... Read more

Was this review helpful? 0 0

I bought this very cute romper for about 13 dollars. Really cheap right? Cheap material is why. I accidentally put the romper in the dryer and it shrank a little. I put it in the wash again and pulled on it a little stretching it out, know that the material was fragile. Then it ripped... completely. A hole bigger than my fist was left. Add comment

  • Apr 06
  • Footwear and Clothing
  • Atlanta, Georgia
  • Floral Print Jersey Tank
  • 1
  • 1
  • 68
  • REVIEW RATING 4/5

I purchased a very popular item online, the Floral Print Jersey Tank. Called customer service two days later when I noticed the item didn't ship yet. They promised me that it would ship the next day. Two days later I received an email saying that my order has been canceled due to your item being out of stock. Forever21 has inventory issues, they cannot keep up with their item count. If an... Read more

Was this review helpful? 1 0

I brought $159.00 worth of dresses. None of then looked the same and weren't the right size. I shipped it back the next day. Now they tell me I have to wait 3 months to get the refund. That's crazy. They should pay me interest on that money. Add comment

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