Forever 21 Complaints and Reviews

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Forever 21
Main address: 001 South Alameda Street 90058 Los Angeles CA
888-494-3837, 213-741-8257, 213-741-8995,
  • 178+11 mobile complaints
  • $7.6K claimed losses
  • $40 average
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I ordered clothes off and it took four days for the order to be processed and shipped. One of my packages took two weeks to get to my house and the other about a week and a half. There clothes are cute but it's not worth the wait it takes it to ship. They need to find a solution to there shipping method. Add comment


  • Nov 09
  • Online Shopping
  • Avon, Connecticut
  • Order Number
  • 41

I ordered my clothes that I am dying to wear because they're very cute. The only problem is that the order number is not working! There is no tracking number or even order number for my clothes. I got no email for the tracking number either, just an order number that doesn't work. Every time I type in the order number, it still says "no orders" on my account. I just want to know if my clothes... Read more

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I ordered one shirt from them and paid for shipping and it never came. I really needed it for a certain day and it never came so now I'm stuck with nothing and they took my money. Last time ordering anything from them never again going to buy anything from them. Add comment


  • Nov 07
  • Footwear and Clothing
  • Jensen Beach, Florida
  • Shirt
  • 46

I brought my fiance a some clothes from forever 21 and a few months later when she goes to wear it it still has the security tag on it. Shirt was cheap and of course I didn't keep the receipt so we went to the store to have the tag removed. Out comes the manager and persist to tell me ita not policy to remove the tag without the receipt. I said well it's not policyto rremove it when I bought it... Read more

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So I had bought $153 worth of clothing and was actually pretty excited until I checked my bank account and they charged me the next day for $30? I didn't even buy anything. They are taking money from my account that I need to pay bills with! I will be calling them in the morning and will NEVER shop there again. Add comment

Forever 21 King Of a Prussia mall hires rude and horrible employees. I called and complained last week to corporate and I still have not heard anything from a DM or RM. First and last time shopping there!!! Add comment


  • Oct 26
  • Footwear and Clothing
  • Philadelphia, Pennsylvania
  • Double Charge
  • 81

I placed an order online yesterday. Today I woke up to find out that my card was charged again. I called furious about this and the lady says oh this is how we do things it shipped from two different warehouses so we charged for what shipped and for the total order. This is a huge problem because what if I didn't have enough Money in my account I would get charged from forever 21 and a charge... Read more

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  • Oct 24
  • Footwear and Clothing
  • White Plains, New York
  • 43

Horrible business with this company. I ordered some stuff of their website. Got an email confirmation that it was shipped then woke up with another charge on my card for a seperate amount. So when I call them they have the nerve to say we were supposed to send you a email telling you we were shipping your items from two seperate warehouses so we will split the whole amount by what we are... Read more

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  • Oct 16
  • Footwear and Clothing
  • New York, New York
  • Exchange Policy
  • 111

It was my turn in line to exchange my merchandise and she didn't even greet me. I told her I wanted to exchange my two items for another two I picked up today. She does the transaction for me and I had a balance of $27 to pay. I paid the $27 and walked out of the store. I doublechecked my receipt and it turns out she charged me for three items. I went back and said "You charged me three items."... Read more

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Worse company there was a problem with delivering my package according to USPS so they reshipped it back to forever 21 I call ask them to reship to me I paid a fee for it to be shipped back to me it's now a whole month with this back and forth and still haven't even revieved an email with a tracking number im furious Add comment

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