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1.6 Based on 74 reviews
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    • Affordable clothes 7
    • Product variety 3
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    • Customer service 11
    • Employees 8
    • Horrible customer service attitude 6
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I placed an order on 6/27/16, fedex shipping #61290100160924099859, which they confirm was returned to them on 7/20/2016. Despite this, they REFUSE to refund me my money or let me speak with a supervisor. Every time I've asked for one, the rep has either "placed me on hold" only to hang up on me 30 seconds later, or I was told they were on the phone and someone would call me back within 24 hours, which has YET to happen. It's just something they... Read more

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Paid over $100 dollars yesterday and went to return $30 item today. Was told that they NEVER GIVE CASH RETURNS and they only offer store credit! Terrible policy!

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I had a horrible experience at the tanger outlet mall in river head customer service was *** and the supervisor don't knw what the *** she doing I will never go back to forever 21 they are racist. Supervisor was cursing at me after I saw a sale item sort that store out the supervisor in particular the others where helpful.

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So I was at the Palisades Mall today with friends and immediately went into Forever 21. The store was very well-kept yet it lacked the essentials. The store was two floors, and on the first floor there were fitting rooms but no one was at the register. The second level had people working at the register, but the fitting area had a giant "CLOSED" sign hung up on the entryway. Yes it was inconvenient, but it wasn't that big of a deal. We looked... Read more

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Forever 21 - Deceitful company
1 of 2

i cannot wear polyester or synthetic clothing so i only purchase cotton. so went through page after page of items online until i finally found a t-shirt that said 98% cotton 2% spandex. when i received the order, i checked the label as it didn't appear to be cotton and i see it is in fact 90% polyester 10% rayon. as this is only due to their error, not mine i wanted them to give me a pre paid return shipping label and to issue a refund. they... Read more

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These fabric is NOT the same as listed and looks cheap and awful I ordered online because I did not want to go through the annoyance of the mall and now I HAVE TO if I want an exchange because it will take more than 2 weeks to process if done online!! I'm pissed also the rest of the outfits I bought were so UN TRUE to size but whatever I guess that's my fault for believing the sizing chart was actually legit Read more

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Order number 58250711 for which I never received the package because as opposed to walking inside the place of business and leaving it with a person, they left it ON THE STREET in a busy neighborhood right next to a huge transit center so obviously it was stolen. I contacted F21 who told me it's been more than 30 days so therefore they can't help me and to call UPS, I called UPS and they say per their contract with F21 all missing packages have... Read more

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So my mom and i went to the Forever 21 in Montclair, ca(it was on jun 8) to check it out. She saw a hat she like and wasn't going to buy it untill she saw a sign that said hats 30%. She got it and went to pay. Just in case she ask the cashier girl if it was on sale and she that it was. So we paid. My mom look at the receipt and saw that it was too much. So she went back and told the girl that she forgot to put in the sale. So the cashier girl... Read more

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Was shopping in the Philadelphia center city store on 17th and chestnut when i hit my second toe on my right foot on one of the rolling racks in the middle of the floor on the second floor plus size section. At the time it happened, it hurt pretty bad but i didn't feel i needed to contact anybody about it. However as the day went on it became painful and swollen. My intention is to take an ibuprifen for the swelling and rest with my leg... Read more

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**DO NOT SHOP FOREVER 21 EVER WORST EXCHANGE POLICY. NO EXCHANGE WITHOUT RECEIPT EVEN WITH TAGS HOWEVER THERE IS NO POSTS IN STORE OR ON LINE STATING FINAL PURCHASE WITHOUT RECEIPT. BASICALLY THE ITEM PURCHASED IS CONSIDERED STOLEN!!! THIS WAS MY FIRST AND LAST PURCHASE!!!!!

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