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  • Customers like
    • Affordable clothes6
    • Product variety2
    • In store personnel1
  • Customers don't like
    • Customer service8
    • Employees6
    • Store policy4

  • Jul 22
  • Footwear and Clothing
  • Los Angeles, California
  • Forever 21 Skirt
  • 69
  • REVIEW RATING 5/5
Forever 21 - Misleading Model Information
1 of 2

A skirt sizes small. The model's waist is 23 and bust is 34. She wears a small size. The picture they posted shows it fits perfect on her. But when I got the same size for the same product. My waist is 23 and bust is around 34. The skirt fits like a medium or large size. It slips down if I don't hold it with my hands. When I call to return, they asks me to pay the shipping fee. They said "You... Read more

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  • Jul 21
  • Online Shopping
  • San Clemente, California
  • Forever 21 Refund Policy
  • 20
  • REVIEW RATING 4/5

This is regarding the damaged items i returned. The items that you sent me were all damaged ! One order smelled like the entire package was dipped in gasoline. The other order smelled completely molded! Everything ! I contacted your customer service and they told me to send everything back marked as damaged. The items you send me were toxic and hazardous and should never have been sold. We... Read more

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  • Jul 21
  • Footwear and Clothing
  • San Clemente, California
  • Forever 21 Lingerie
  • 12
  • REVIEW RATING 4/5

I spend $200 shopping their online BOGO sale. When the package arrived everything smelled very molded. Can you imagine receiving underwear, bikinis and tops that smell hazardous like mold, I mean so strong that you don't even want to touch them or try on ! I contacted their customer service, they apologized and told me to send everything back marked damaged. They said to include the receipt so... Read more

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It says generic error whenever i try to track my order and its been 6 days since i ordered Add comment

  • Jul 10
  • Customer Service
  • Fairfax, Virginia
  • Forever 21 Staff
  • 30
  • REVIEW RATING 4/5

I when to forever 21 in pentagon city mall worst experience ever i always shop at forever 21 but i will make sure i dont do it ever again. The store was a mess nobody was there to help me out every section was destroy you couldnt even shop Fitting rooms were another issue the employee that works there couldnt even ask me if everything was ok i think big part of this shopping experince that i had... Read more

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  • Jul 04
  • Footwear and Clothing
  • Perris, California
  • Forever 21 Ring
  • 24
  • REVIEW RATING 3/5

I don't understand how Forever 21 continues to cultivate such a rude staff. On top of such a poor company culture is your refusal to even exchange new items for something else from the store. My daughter and niece both received rings from your store. While they like the look, the size was wrong. We visited the store at the Houston Premium Outlets the very day after they received their gifts. The... Read more

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  • Jun 25
  • Footwear and Clothing
  • Clothing
  • 46
  • REVIEW RATING 4/5

I bring my baby in a big stroller when I go shopping. We went inside Forever 21 in Mall at Millenia in Orlando and they have bad, annoying, IDIOTIC sales people - I wanted to try the clothes and she did not have an available dressing room for me and my big stroller. They filled up the stall with inventory. She did not have a solution for me and she just stared at me like 'I don't know what to do... Read more

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  • Jun 15
  • Online Shopping
  • San Clemente, California
  • Underwear
  • 42
  • REVIEW RATING 4/5

Forever 21 has been having some serious mildew problems recently. I shop online a lot. But out of the last 10 purchases I made online from forever 21, all of them smelled molded. One time I purchased 20 pairs of underwear from them, and they all came with the worst mildew smell! I mean the mildew smell so strong that you need to wash your hands after touching them. How is it ok to sell clothing... Read more

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  • Jun 03
  • Furniture and Decor
  • Gaithersburg, Maryland
  • Dress
  • 64
  • REVIEW RATING 4/5

Forever 21 is a ripped off, they care about getting customer's money and not customer's satisfaction. I bought some items online and the Final Sale Message never came on. I returned 3 out of the 4 items i bought due to the material and how the dresses fitted. I had to pay for the return shipping. When i called to find out about my return i was told my items were final sale. No where in the order... Read more

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  • May 13
  • Footwear and Clothing
  • Clothing
  • 1
  • 1
  • 98
  • REVIEW RATING 3/5

The worst of the worst! Purchased clothing online for my teenage daughter.. apparently the teens love the look of the clothing. However the quality is "shabby" , Wal-mart makes better clothes. I went to return the items, only to be surprised by the fact that I have to paid for return shipping and will not get my original shipping costs or return shipping refunded. In fact, I won't get a refund... Read more

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