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I went to buy a pair of opaque tights on Sunday, December 10th, 2017, a little before 1pm. I spotted a lovely leather jacket that looked like an Yves Saint Laurent one, at a fraction of the price. I asked a sales girl to help me find another size for me , she seemed...
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1.7
#1146297
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I have now been transferred to 3 different "supervisors" and a "manager" who will not provide me with a credit I have been waiting for since August. They will not provide me with any information other than there is an "error" on their end. I am promised a call back...
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1.0
#1142797
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I placed an order through the online store. I received someone else's order in the mail. When I called customer service I was told they could not locate my order therefore it was cancelled. I asked if my order would be replaced and reshipped, unfortunately the items...
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#1141736
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Forever 21 - Bad

Forever 21
#1140998
1.0
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I had to search and search trough their jelwery section for earrings because so many were missing off the original package. Jelwery section was a big messs (like always) then I noticed the manager following me so I told him about the jewelry section which he was very rude about. Pissed me off will not but anything from them again!!! Made me feel so uncomfortable!!!!!
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Forever 21 - Don’t waste your time

Forever 21
#1124773
1.0
Details
If you have any sort of learning disability, don’t even bother applying here as they won’t hire you
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Advertised vs Delivered
Customer service
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Forever 21 Customer Care Review

Forever 21
#1034534
Terrible customer service. The return shipping label was addressed to the forever 21 across the street from my house. When I went to the store to drop off the package, I was told I couldn't return it this way and I would have to pay to have it shipped to the exact same store. Not only were the customer service representatives rude but the policy makes no sense. Will never shop here again
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Forever 21 Cashier Review

Forever 21
#1031349
1.0
Details
Cashier 1135324 Francisco at willow bend mall in plano, texas. is one of the most rude cashiers I have ever encountered. Busy folding clothes. Didn't know what she was doing and when I asked if she was pressing the wrong button she got very confrontational. I am so surprised they allow people like that in customer service positions.
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Horrible! I’ve shopped with forever 21 for years in store and online. I ordered an item that arrived with a hole in it. Just so happen that it’s an online return item only. These are a pair of boots mind you. I contact customer service via phone twice and email 10...
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1.8
#1140688
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I returned part of an online order over 3 mos ago using the return instructions I was given. The store the return went to said they never received the return despite the proof of delivery from the USPS. After 3 mos of calling & them saying my money is being refunded, I...
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1.0
#1136429
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I bought two items 20 days ago, I have not received them yet and I have been calling to Forever 21 company for information and they just said the package was undelivered and I have to wait now for the items return to their warehouse to resend again the package paying...
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#1135006
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I do not think I have ever been so frustrated and annoyed by the incompetence of a company so much before. My daughter placed an order with forever 21. As told to the manager on Sept 24th when he called and when the order was returned as scheduled. My daughter placed...
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1.4
I liked
  • What i was told by the supervisor
I didn't like
  • Clothing
  • Customer service
  • Quality
#1110680
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This experience has been the worse. I purchased 15 bathing suits in June and sent 12 back because they didn't work for me. I sent the 12 back thinking I was gonna get my money back. They sent an email stating that they were final sale items and that they had to send...
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2.1
#1105942
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Order was made online, so I received it defective through the mail. I didn't know the grommet had fallen off the dress until I was getting ready to wear it out that night. I clipped the tags off and once I had it on I could see where the grommet had come off. This...
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1.0
#1090937
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So I have been emailing Forever 21 for about a week now. I have emailed every day with no response. I still have not received my order. My order was supposed to be here over a week ago. So I messaged their Facebook page. Their Facebook page still will not respond....
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#1085823
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