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I do not think I have ever been so frustrated and annoyed by the incompetence of a company so much before. My daughter placed an order with forever 21. As told to the manager on Sept 24th when he called and when the order was returned as scheduled. My daughter placed...
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1.4
I liked
  • What i was told by the supervisor
I didn't like
  • Clothing
  • Quality
  • Customer service
#1110680
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This experience has been the worse. I purchased 15 bathing suits in June and sent 12 back because they didn't work for me. I sent the 12 back thinking I was gonna get my money back. They sent an email stating that they were final sale items and that they had to send...
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2.1
#1105942
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Order was made online, so I received it defective through the mail. I didn't know the grommet had fallen off the dress until I was getting ready to wear it out that night. I clipped the tags off and once I had it on I could see where the grommet had come off. This...
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1.0
#1090937
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Forever 21 Customer Care Review

Forever 21
#1034534
Terrible customer service. The return shipping label was addressed to the forever 21 across the street from my house. When I went to the store to drop off the package, I was told I couldn't return it this way and I would have to pay to have it shipped to the exact same store. Not only were the customer service representatives rude but the policy makes no sense. Will never shop here again
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Forever 21 Cashier Review

Forever 21
#1031349
1.0
Details
Cashier 1135324 Francisco at willow bend mall in plano, texas. is one of the most rude cashiers I have ever encountered. Busy folding clothes. Didn't know what she was doing and when I asked if she was pressing the wrong button she got very confrontational. I am so surprised they allow people like that in customer service positions.
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Customer service
Staff

Short Review on January 04, 2017

Forever 21
#985482
2.5
Details
Don't bother trying to return someing and get your money back unless you know your gona keep the item. If you try to return something to get your money back you get a gift card with the amount you payed to the store. Like they think your gona go back to the store and buy something else.
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Price Affordability
Staff
Value for money
Website

Short Review on January 02, 2017

Forever 21
#984020
Don't bother calling the forever 21 in baldwin hills crenshaw plaza in Los Angeles,Ca because I called 20 times just to check on a package and still haven't answered. Why don't someone do anything about this?
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So I have been emailing Forever 21 for about a week now. I have emailed every day with no response. I still have not received my order. My order was supposed to be here over a week ago. So I messaged their Facebook page. Their Facebook page still will not respond....
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#1085823
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Forever 21 in Winter Garden Village at Fowlers Groves manager told us they had no public restrooms for their customers only for their employees. They told us we had to go next door to Havertys Furniture to use their public restrooms. It should be illegal to run a...
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1.0
I didn't like
  • No help from customer service
  • No public access to restrooms for disabled customers
  • Rude customer service
#1084379
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Horrible Customer service & Very arrogant attitude. I purchased over $120 online & $50 in store about 5 days ago. And now the items gone on sale from $19.90 to $13.93 & from 15.99 to $11.13. When I called them for the price match, they are refusing to price match the...
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1.8
#1080499
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I purchased an order on the Forever 21 website. Unfortunately, the item did not fit when I finally tried it on. I thought no problem, I will go into my local store and return it. (I did not have the receipt but the tags were attached.) (I figured like most stores, they...
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1.0
I didn't like
  • Return policy
  • Rude customer service
#1073850
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I ordered clothing from from forever 21 maybe a week ago. I never received my package. I then called forever 21 they asked me to contact fed ex, which i did. Someone from Fed ex and i called forever 21 on a three way call. Supposedly we spoke with a Supervisor who gave...
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Anonymous
Amira

The same thing is happening to me except in my case USPS said it was delivered. I never received anything so I am getting the run around from both places.

1.4
#1068931
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I have been publicly (and wrongly) accused of shoplifting and humiliated in the F21 store at Union Square, NYC. When I was living the store, the alarm went on. I have worked in a store before and I know alarms aren't perfect and that sometimes get activated by...
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1.0
I didn't like
  • Horrific customer service
  • Security
#1060118
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I placed an order on May 31 for a simple little dress I have been waiting on I called on June 9th to see why was it taking so long she told me it would be there on the 13th of June why in the *** would it take so long to get a shipment i am very upset i see why no one...
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#1058633
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