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1.6 Based on 88 reviews
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  • Customers like
    • Affordable clothes 8
    • Product variety 3
    • In store personnel 1
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    • Customer service 12
    • Employees 8
    • Horrible customer service attitude 6
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Don't shop at Roseville Galleria CA location. Manager CRYSTAL HERNANDEZ have ZERO training as a manager. She couldn't help me on a return when I've made a call to the store. After asking for her name before hanging up she calls me back 15 mins later trying to stike a deal. No thank you ma'am you just told me that you can't help me. Don't call me and kiss my a$$ after taking your Name.

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The short version: DO NOT buy from Forever 21 and especially do not buy from their website. Countless customers like me have ordered from them only to have goods fail to arrive. They then have to suffer their way through appalling customer service, only to have requests for cancellation or refund refused. If you do have this kind of experience be sure to follow up by checking what protections you're entitled to via your credit card provider and... Read more

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I ordered two dresses and two choke on 11/10 and still didn't receive my items call forever21 customer service twice and they said the going to send me afadated claim but I ne we receive the foam it's been almost two weeks since I order

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Words can not express how awful of a customer service experience I just had with Forever 21. My blood pressure must be up. 57 minutes on the phone and I still dont know WHY my online order ship to the store order was cancelled....oh wait...that's right, it was cancelled cause I never picked it up....funny cause I never got an email saying it was ready for pick up....no call from the store...nothing. Even TONIGHT....when I call the 1-888... Read more

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Went into Forever'21' store at Monterey, Ca location at Del Monte Shopping Center with a friend, The staff at the front check-out started laughong and making jokes about 'dead forever' the closer we came to the counyer...this was approximately at 5:30 pm on Nov. 18, 2016. What if we were holiday shopping for friends or our daughters? Doess the first impression of two women in thier '50's justify immediate laughter by employees? When we... Read more

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I placed an order towards the end of October. The order was "delivered to my door" but I never received it. I called F21 to see where it was and they started a claim for me. The lady I spoke with "sounded" so helpful and reassuring(BEWARE) and told me that I will get an email within the next couple of days to confirm the claim, and if my items still hasn't arrive, I should get a full refund (after the 10 days) because F21 doesn't send out... Read more

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Worst online customer service ever! I never received my parcel and I call customer service to know what do to, they send me a form and I full fill it and sent it. They sent me and email telling me the form was missing the total and that I needed to write it. I asked them where because that question was not on the form. Then they told me that my form was rejected. It turns out they sent me the wrong form! then one of the customer representatives... Read more

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Worst online customer service ever! I never received my parcel and I called customer service to know what do to, they send me a form and I full fill it and sent it. They sent me and email telling me the form was missing the total and that I needed to write it. I asked them where because that question was not on the form. Then they told me that my form was rejected. It turns out they sent me the wrong form! then one of the customer... Read more

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Canceled order with no reason. Forever 31 by far has the worst system and customer service ever. Buuuu.... ... nice clothing but what is the point if they don't sell it...

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Ordered a jacket online 10/27/26 as of today 11/10/16 forever 21 doesn't know where the jacket is. NEVER WILL I ORDER ANYTHING FROM THEM AGAIN IN MY LIFE! I've talked to representatives every day & get the same thing. One even told me I could get a refund but that would take 3-4 weeks. BE CAUTION WHEN ORDERING ONLINE WITH THEM. YOU WILL NEVER GET IT Read more

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