Forever 21
Reviews and Complaints
DON'T DO IT! NEVER, EVER EXPERIENCED CUSTOMER SERVICE LIKE THEM
DO NOT BUY from FOREVER 21.com
Long Shipping
Wouldn't not exchange with tags and receipts.
Woodland hills mall Forever 21.. You can't even return the *** they sell!!!
I should NOT have to pay for an associate's mistake!
A missing earing
Not shipped as promised, Snail mail...
Rude customer service
SICK AND TIRED OF BEING JUGDED AS A THIEF
Horrendous Customer Service
On January 23rd, I made an order for some clothing for a couple upcoming events in my life. I receive a conformation email and wait for my package. When it doesn't show up two weeks later I decide to call customer service (who's number is obnoxiously hidden on the customer service page). When I finally (after 20 minutes or so of being on hold) talk to a customer service representative they tell me that my order had been canceled. I didn't receive any email about this. He told me to check my spam folder and it was not there either. They just inexplicably canceled my $210 order and didn't bother to inform me about it. I asked the representative why this happened and he said that they could not verify something about my payment information. I asked him what they couldn't verify and he couldn't tell me. So I ask him if there is anyway I can get those items back (since I had purchased them for a few specific events) and all he could offer me is that I would have to go through the website and put them back in my shopping bag. A couple days later, I finally have time to scroll through the website and put my items back in (this takes a frustrating hour or so) plus some others I find along the way. I go to check out with my card (thinking that I will finally be able to purchase my items) and I receive an error message saying that my billing address could not be verified and I need to call customer service. So, I patiently wait yet another 20 minutes to speak to a service representative. He tells me that there is nothing that Forever21 can do to resolve the issue and I need to speak with my bank. I tell him I used two different cards and that same error message popped up with both. He told me that I probably had the same banks and that is why the error was occurring with both so just call them. I tell him that this is incorrect and that the issue can't be with the banks because they are two completely separate cards from different companies. He proceeds to tell me that there is nothing he can do until I resolve the issue with the banks. So, in frustration, I call customer service and do indeed find out that I had a different billing address attached to my credit card than I thought I did. So I get it changed to match up with the billing address that I thought was on it and the one that is in Forever21's system. I try to complete the purchase using that card and the correct billing address and the SAME error message occurs at check out. So, in extreme frustration at this point, I wait yet another 20 minutes to speak to a customer representative. She tells me that the error is occurring because my billing address is blocked in the Forever21 system. None of the other customer service reps told me that it was blocked and one even led me to change my address with the bank so that it matches up to the BLOCKED billing address. Why is it blocked I ask? She tells me she doesn't know but sometimes it is fraud. So now both my cards that I can purchase the items with have a blocked billing address on them. I ask her how this can be fixed. She tells me she has to send an email to accounting and won't hear back from them until the next day. So, I say, is there anyway I can save these items so that I don't loose all of them YET AGAIN. She tells me I have to put them on my wish list. I ask her how long they will stay in my cart so I can just leave them in there. She tells me as long as possible but things may disappear as they are sold out. I tell her that would be EXTREMELY frustrating since I have already gone through this once. She tells me there is nothing she can do. So, I left them in my cart hoping for the best and patiently await an email informing me that my billing address has been unblocked.
The customer service representative that I last spoke with, Jerresha Burks, told me that she would send an email to accounting to unblock my address on February 8th, 2012. She told me that she would email me back when she recieved a notification from accounting that my email address was unblocked. Two days later (February 10th), I checked my cart and found that several of the items that I had added were already missing. So, I immediately emailed this customer representative to ask for an update on my request to have my address unblocked. Three days later, still have yet to recieve any sort of response from her or customer service (February 13th).
At this point, I don't see any reason to continue to keep trying to purchase items from this company. It has taken hours (Well, weeks really, since I have been TRYING to resolve this issue since January) of my time a lot of my patience to just try and BUY items from this company as a CUSTOMER. The customer service representatives have been nothing but unhelpful and sent me in all the wrong directions. From this whole experience the only thing that I can conclude is that this company simply does not care about its customers and is wholly unwilling to provide any sort of help to them.
I would not have tried so hard to purchase these items (totaling over $200) if I had not found them for specific events (like my college graduation coming in the spring). I found some perfect items for those events and didn't want to have to go shopping elsewhere for them. In a last ditch effort to accomplish this, I changed my billing address with the bank on one of my credit cards to my current shipping address and tried to check out that way. Only to find that my shipping address seems to be blocked as well! At this point, I refuse to waste anymore time and effort to try and purchase items from a company that clearly does not care in the slightest about trying to resolve my issue.
I have been a long time customer of Forever21 and up until now I have spent most of my clothing budget on Forever21 items (both in store and online). If you asked any of my friends what kind of clothing I wear, they would instantly respond: Forevever21! Because, in the past, I have loved your company and clothing so much. After the worst customer service experience of my life, though, I no longer look so favorably on Forever21. I am extremely disappointed with how I have been treated through all of this and will not return to purchase items from Forever21.
(Note: I sent this exact complaint to the company on February 13th, 2012. The next day, an automated message that said that the complaint would be sent to the "appropriate department" was sent to my email. It is now February 27th, 2012. I have yet to hear from the company, the representative that promised that she would email me when accounting had unblocked my addresses, or have my billing and shipping addresses unblocked. Secretly, I hoped that someone in the company would have an ounce of respect for their customers and would get back to me to solve my issues or simply apologize for the frustration that they have put me through. This obviously isn't the case. They seem like they are going to simply ignore me until I go away. Now, I will. There are plenty of competitors that will gladly accept my (and many of my friends') money like Wetseal, Alloy, Delias, Charlottle Russe, and Target.)
Order not yet shipped
I ordered my clothes from forever 21 last week on the 9 and it still hasn't been shipped. I'm leaving for my country early next week and expected to receive it by then.
It still hasn't been "shipped" as yet. I wonder how much more I will have to wait and I'm guessing I just spent 200 dollars for nothing! This is ridiculous. I called up customer service and they said they would ship it out today or tomorrow morning and it won't be here till like late next week.
This is ridiculous !!!!
I just want my stuff soon. They need to expedit the shipping for making me wait so long
Worst shopping experience at Forever 21
Forever21 return policy and customer service
Worst customer services to defer refund
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Why should they take it? Their return policy states that you have 21 days to return or exchange the item.
You waited 42-56 days to return it. Maybe next time you should follow their return policy. If you decide not to return it within the time frame they give you, which is AMPLE time to return stuff, the end result is on you.
You need to pay attention to the store return policy instead of getting outraged when you wait double the time given to return items and they refuse to take the items back. Them not accepting the items isn't highway robery, it's them following a return policy that's displayed by the register, verbally given before you pay for your purchase, and even on the receipt.