Forever 21
Reviews and Complaints
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Verified Reviewer | Wayne, New JerseyManager complaint
Preferred solution: For Meghan to be fired as there’s no way she’s stable to be around customers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not receive package
- Bad customer service and delivery
Preferred solution: Full refund
User's recommendation: Don’t Buy from the company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Westland, MichiganReturn / poor customer service
Exchange
I am really upset with your service. I called 5-7 times and was on call upto 30 minutes and what happened at end would you like to stay on call or either push star to left voice message guess what there is what happened after that call was disconnected are u guys serious i called first time on 10:15 tried till 2 pm cst.
I was literally start crying at the end that no one has value of time i waste my whole day to talk to forever21 but was the outcomes still not any help
The call was regarding a small exchange. I went to stvital mall in forever i had size issue i got injury but was not able to went to the store within 30 days and then i went to store and she said call cx service and when they approved then you guys are able to exchnage it
Guess what there is no one help to out
I called on no +1 (88*) ***-**** said him i am calling from winnipeg, Mb after 20 minutes he said he is not help to out because he in US and then i called on different numbers 1 (866) 71*-***8 (7-8 times and +1 (88*) ***-**** many more times but there is no help like seriously
Preferred solution: I just want to do exchange as i have size issue i just want to exchange with another item in store
User's recommendation: Donot choose forever21 for shopping
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey don't answer anything
Preferred solution: I need an invoice
User's recommendation: There IS not cliente assistance
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Rehoboth Beach, DelawareComplaint
- Cheap
- No customer service
Preferred solution: $9.30
User's recommendation: DO NOT SHOP THERE
Unsatisfactory customer
User's recommendation: Gift giver, always ask for gift receipt
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Spruce Grove, AlbertaResolved: Store credit not accepted
Company fixed the issue and I have been provided with full refund. On line credit.
- Good prices
- Clothes
- Follow up service
Preferred solution: Full refund
Customer service designed so you give up and they keep your money
- Some rude staff
- Delivery time and customer service
- Being charged twice
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost order
- Prices
- Customer service
- Careless about customer money
- Bad after service
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t shop here! Nothing but a HEADACHE
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Antonio, TexasI haven't been refunded
Preferred solution: Full refund
User's recommendation: Don't expect customer service to help with anything
Customer service
WORST CUSTOMER SERVICE EVER
Literally, the worst customer service ever. I could give it 0 stars, I would.
I ordered some items off their site for an in store pickup. Got an email that it has gotten delivered, and spoke with their customer service, who told me to call the store about any updates on my order. Spoke on the phone with a Forever 21 store manager named Elizabeth at Southland Mall in Hayward, California, and she was no help. She told me that it says it has gotten delivered, but they did not have it.
Then, goes on to say they've seen an order with my name on it before? Then she asks if I have picked it up... If I have picked it up, why would I be calling about updates on my order? Make it make sense.
Then she tells me to call customer service, and they will be able to help me, and they are able to resend the order. I call customer service, and they say they cannot resend my order, like it was never the policy. FIRST OF ALL, FOREVER 21 should be better at training their staff, especially managers. How are you a store manager, but cannot find my items?
Basically, you are telling me you lost my package and I can't do anything about it. Trash.. Trash... and even more trash.
By the way, it has been over the waiting period and all I can do is wait, while my money is nowhere to be found. MIND YOU I SPENT A TOTAL OF ABOUT 2 HOURS TRYING TO TALK TO THEM BACK AND FORTH.
- Stupid question
- Employees
Preferred solution: Deliver product or service ordered
User's recommendation: Do not shop online
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tucson, ArizonaManager complaint
User's recommendation: Horrible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Visalia, CaliforniaFraud pricing rude manager
- Bad customer service from tina whatever position she is
Preferred solution: Solution on how they will take care of this employee. A direct apology in writing or phone call from employee and a store manager and district manager
User's recommendation: Do not shop here pricing is wrong they are not double checking the items with tags to make sure you are getting the item at the price it shows!
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While complaining about $9, you call someone else 'cheap'? Oh, pu-leeze.