Newport Beach, California
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Exchange, Refund and Cancellation Policy

On 12/2/15 Forever 21 sold me a damaged cardigan (receipt # 6008-05-30210968). I contacted Forever 21 customer service department, and was told that although the merchandise was sold to me damaged, they are unable to accept returns if tags are not attached. This is consumer fraud and evidently the standardized corporate policy of Forever 21. I have photographs of the 5 rows of beads torn off the $49.99 cardigan they fraudulently sold me, including my receipt.

Selling damaged and defective merchandise and then not allowing a consumer to return damaged and defective merchandise is obviously poor business practices and should be illegal.

sales@forever21inc.com

Reason of review: Damaged or defective.

Monetary Loss: $50.

Preferred solution: Full refund.

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