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Contact Forever 21 Customer Service

How to Reach a Person at Forever 21

Verified Contact Information

Toll-Free Number:

  • 1-888-494-3837
Call Now

Customer Service:

  • 1-213-463-9173
    International
  • 1-888-684-5375

Customer Service:

support@forever21.com
Send Message

Forever 21 Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Forever 21 Phone Number
1 (888) 494-3837
Average Calls duration
5 minutes
Most Popular Forever 21 Email Address
support@forever21.com
Issue Resolution Rate
Low (12% reported full resolution)
Contact Method Distribution
89% phone, 11% email
Common Reasons for Contact
Request for information, payments and charges
View full overview

How to Contact Forever 21?

Most Popular Number:

(888) 494-3837
Total calls: 623 Issues resolved: 28 Last call: Jun 1, 2026

There are various contact options to contact the Forever 21 customer service team. For customers based in the United States, the Forever 21 customer service phone number is 1-888-494-3837. Similarly, international customers can contact Forever 21 at 1-213-463-9173. Forever 21 offers their top-notch Forever 21 customer service assistance throughout the week. From Monday to Saturday, the Forever 21 hours are from 5 AM to 9 PM PST, and on Sunday, it begins from 5 AM and ends at 7 PM PST. During this Forever 21 hours, contact their customer service team through various channels, including chat and email. Feel free to contact the Forever 21 customer service team during operational hours for assistance with any Forever 21-related questions and concerns.

A multinational fast fashion retailer offers the convenience of Forever 21 chat service for customers seeking immediate assistance during specified hours of operation. To access the Forever 21 chat, visit the official Forever 21 website and navigate to the "Help" section at the top of the page. There, choose "Contact Us" from the dropdown menu and scroll down to locate the chat icon, which is positioned in the bottom right corner of the page. Click on the icon and provide your name and email address; afterward, click the "Start Chat" button to engage in a real-time conversation with one of Forever 21 customer service representatives. The Forever 21 chat feature is accessible from Monday to Saturday between 5 AM and 9 PM PST and Sundays from 5 AM to 7 PM PST. Forever 21 chat is a convenient way to quickly address inquiries or issues while enjoying your shopping experience.

Forever 21 also offers the convenience of contacting Forever 21 customer service through their corporate email address. The Forever 21 email address is support@forever21.com, which is an efficient means to contact them for any required inquiries and assistance. While sending an email to the Forever 21 corporate office, make sure to provide specific details regarding your questions, concerns, or feedback. Forever 21 customer service team will review your email and get back to you with a possible solution as soon as possible. Reaching out to the Forever 21 corporate team through this approach is a straightforward and reliable way to engage with Forever 21 customer care, ensuring that your inquiries are handled with absolute care and efficiency.

Forever 21 corporate office is located at 3880 Mission Road in the vibrant city of Los Angeles, California, 90031, within the United States. This address is the heart of Forever 21's corporate operation and is the focal point for various business functions. It is also the primary contact point for the Forever 21 customer service team for corporate inquiries, collaborations, investor relations, and general communications related to Forever 21. If you require assistance or wish to engage with the Forever 21 corporate team, please get in touch with this address. The Forever 21 customer service team welcomes your inquiries and business-related interactions.

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Contact Information

Forever 21 Website:

Forever 21 Help Center:

Corporate Office Address:

Forever 21, Inc.
3880 Mission Road
Los Angeles, California 90031
United States

Other Info (opening hours):

Hours (PST):

Monday - Saturday: 5:00am - 9:00pm

Sunday: 5:00am - 7:00pm

More contact details

Fax:

+1 213 741 8995

Summary of Forever 21 Customer Service Calls

858 TOTAL
CALLS
04:18 AVG CALL
DURATION
12% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Forever 21?

Shipping and Delivery Question:

  • “Delivery issues”
  • “Missing items in delivery”
  • “TracKing my order”

Request for Information Question:

  • “Big plastic tag was left on garment. How do I remove it?”
  • “How to get a new card”
  • “I have a question, I want to find out if I can return something from shean”

Payments and Charges Question:

  • “Credit card”
  • “Payment”
  • “Make payment”

Return/ Replace Question:

  • “Need address change”
  • “Exchange”
  • “I will like to return some items”

Product/ Service Question:

  • “Purchase did not arrive yesterday”
  • “I used to work there”
  • “Complaint”

Cards Question:

  • “Pay card”
  • “Lost card”
  • “Trying to place an online order with my fover21 card”

Activation/ Cancellation Question:

  • “Cancel credit card”
  • “I want to cancel my order”
  • “They canceled my order”

Refund Question:

  • “Refund”
  • “I haven't been refunded”
  • “The company has not refund my money”

Account Question:

  • “I want to close my Account”
  • “What to close my account”
  • “Code”

Staff Question:

  • “Terrible managers”
  • “Manager complaint”
  • “Report Manager”

Employment Question:

  • “Paystubs”
  • “W2”
  • “W-2”

Website/ Application Question:

  • “Your website jammed when i tried to place my order several hours ago. Could you retrieve my cart and help me pay for my order?”
  • “App issue”
  • “I want to place an order but the web site is not advancing to SUBMIT.”

Other Question:

  • “Cambiar mi pedido”
  • “Nunca me llegó mi mercancía”
  • “Didn’t get an item I order on line”

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