i cannot wear polyester or synthetic clothing so i only purchase cotton.so went through page after page of items online until i finally found a t-shirt that said 98% cotton 2% spandex.
when i received the order, i checked the label as it didn't appear to be cotton and i see it is in fact 90% polyester 10% rayon. as this is only due to their error, not mine i wanted them to give me a pre paid return shipping label and to issue a refund. they refused saying they would only reimburse me once they received the item. i don't feel that it's right to make me lay out more money when had they listed the item correctly, i would never had made the purchase.
this is a terrible business.pictured below is the item online showing the incorrect fabric content as well as the actual label showing the real material used.
More Review Details
|Value for money|
|Exchange, Refund and Cancellation Policy|
|Advertised vs Delivered|
|Discounts and Special Offers|
|Diversity of Products or Services|
|Product or Service Quality|
- Reason of review:
- Not as described
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Forever 21 Online Order
- Review category
- Footwear and Clothing
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