Every time I visit the Orlando, FL area, I immediately drag my fiancé and any other friends in the area to Forever 21 and continually purchase clothes there whether I need them or not. However, upon the dozens of times of shopping there, never once did I need to exchange or return an item.
I had bought a dress that was apparently “Final Sale” when the cashier rung it up. However, nowhere in the store was a conspicuous sign that read that “All Final Sale” items were not to be exchanged or returned! It is only on the receipt AFTER making the purchase. What does this “Final Sale” actually mean? Within 24 hours, I came back in hopes to exchange the dress in a smaller size but the cashier and manager said that we couldn’t, even though the likelihood of the smaller sized dress was still available and it was not worn.
Now I can understand not being able to return a sale item and quite possibly exchanging the dress for a different design but for the EXACT SAME article of clothing? That is ridiculous. I can vouch that many other women have felt wronged by this deceptive and strict act.
What I would suggest is let the consumer know BEFOREHAND the return policy in a sign where others can read it, not have the policy on the receipt AFTER the purchase has been made. My fiancé and I are thoroughly upset and vouch that we can not justify shopping at the store again unless the appropriate amendments be made.