I purchased a pair of black denim pants less than a week ago. Wore them twice, and two of the teeth from the zipper fell off making them unwearable, unless I wanted to flash everyone I walked by. I also noticed the button was starting to pop out from the jeans?. Having spent $36 after taxes on these pants, I was more than a little bit pissed after trying to return them, and being told that since the tags were taken off, and the pants had been worn, that they were unable to exchange them for a non-defective pair/.
HOW ARE YOU SUPPOSED TO KNOW A ZIPPER IS DEFECTIVE IF YOU'VE NEVER WORN THE ITEM????? The defect was OBVIOUSLY the company's fault, but they would not even listen to me trying to plead my case". This makes it seem like the company blames their customers for their own mistakes?. $36 is now forever gone, and I cannot be any more furious,.
Every other company I've ever purchased clothing from, that was found to be defective after a few wears, has been smart enough to realize that the item's defect was their fault, and were more than happy to allow me to exchange the item for the same thing:. This company is a bunch of thieves, and I hope they go out of business because of their unfair return policy;. I will be informing everyone I know to avoid Forever 21 like the plague, and encourage everyone else to do the same". I am appalled at their complete lack of responsibility for a shoddy product, and feel like I've been robbed.
Monetary Loss: $36.