Product: Forever 21 Customer Care Clear all filters (38 of 38 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
So I have been emailing Forever 21 for about a week now. I have emailed every day with no response. I still have not received my order. My order was supposed to be here over a week ago. So I messaged their Facebook page. Their Facebook page still will not respond....
Read more
Product
Forever 21 Customer Care
#1085823
Reply to reviews
Forever 21 in Winter Garden Village at Fowlers Groves manager told us they had no public restrooms for their customers only for their employees. They told us we had to go next door to Havertys Furniture to use their public restrooms. It should be illegal to run a...
Read more
1.0
Product
Forever 21 Customer Care
I didn't like
  • No help from customer service
  • No public restrooms for their customers
  • No public access to restrooms for disabled customers
#1084379
Reply to reviews
I purchased an order on the Forever 21 website. Unfortunately, the item did not fit when I finally tried it on. I thought no problem, I will go into my local store and return it. (I did not have the receipt but the tags were attached.) (I figured like most stores, they...
Read more
1.0
Product
Forever 21 Customer Care
I didn't like
  • Return policy
  • Rude customer service
#1073850
Reply to reviews

Forever 21 Customer Care Review

#1034534
Terrible customer service. The return shipping label was addressed to the forever 21 across the street from my house. When I went to the store to drop off the package, I was told I couldn't return it this way and I would have to pay to have it shipped to the exact same store. Not only were the customer service representatives rude but the policy makes no sense. Will never shop here again
Comment
Show

Forever 21 Customer Care Review

#955779
1.0
Details
Canceled order with no reason. Forever 31 by far has the worst system and customer service ever. Buuuu.... ... nice clothing but what is the point if they don't sell it...
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Forever 21 Customer Care Review

#927055
Horrible customer service! Forever 21 does Not care about their customers.
Comment
Show

Forever 21 Customer Care Review

#886169
3.3
Details
Paid over $100 dollars yesterday and went to return $30 item today. Was told that they NEVER GIVE CASH RETURNS and they only offer store credit! Terrible policy!
Comment
Show
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
I have been publicly (and wrongly) accused of shoplifting and humiliated in the F21 store at Union Square, NYC.When I was living the store, the alarm went on. I have worked in a store before and I know alarms aren't perfect and that sometimes get activated by computers...
Read more
1.0
Product
Forever 21 Customer Care
I didn't like
  • Security
  • Horrific customer service
#1060118
Reply to reviews
I sent the clothes for a refund and they recieved it on February 22nd and I have tried for 2 months to get a refund they received and I have confirmation from the USPS and they still give me the run around.I have called over 20 times and can't speak to a supervisor and...
Read more
Anonymous
Lonegan

I am having this same problem!!! They are definitely running a scam & stealing our money. I encourage you to sue them in small claims court as I will be doing.

Anonymous
Disgusted1

I asked to speak to a supervisor too and got the same response. It also irks me that they claim to be an 8 billion dollar company and growing but they have such a hard time gi...

1.0
Product
Forever 21 Customer Care
I didn't like
  • Customer service
  • Disgusting cheap clothes
  • Hard to get a refund
#1030065
Reply to reviews
Zoe Martinez was an employee me and my husband had the unpleasure of meeting while shopping at a Florida store the homophobic statements and racist notions is horrible she's horrible and shouldn't be an employee unless forever 21 new logo is hate and if so the LGBT...
Read more
Anonymous
Mike

You could use some punctuation marks.

Product
Forever 21 Customer Care
#1011125
Reply to reviews
Do not order online from this company!I selected the ship to store option and even though my package was "shipped out" Jan. 12, it is no where. The company says they cannot track the shipment. I asked "what shipping comp" do you use, and they said "our own." So I say I...
Read more
1.0
Product
Forever 21 Customer Care
#1001035
Reply to reviews
Numerous times this has happened, if I send back two orders in one box, only one order gets credited.If they send me damaged merchandise they don't pay return shipping and again act like they didn't receive it back despite my proof of tracking number. When I call they...
Read more
1.6
Product
Forever 21 Customer Care
#987202
Reply to reviews
I was just at the Crossgates Mall Forever 21 store in Albany NY. Several weeks ago, I had spent $150 in purchases at the store for gifts for my wife. She didn't like one $18 item, so I just went to return it. I had my receipt and the tags were still on the item, but...
Read more
1.0
Product
Forever 21 Customer Care
#976302
Reply to reviews
I told her I was not in the position to provide forever 21 with this kind of credit and that I would not be leaving until I received a full refund as promised at time of transaction. She then gave me a full cash refund. If they don't tell you beforehand what their...
Read more
Product
Forever 21 Customer Care
#974749
Reply to reviews