Product: Forever 21 Customer Care Clear all filters (40 of 40 reviews match)
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I have now been transferred to 3 different "supervisors" and a "manager" who will not provide me with a credit I have been waiting for since August.They will not provide me with any information other than there is an "error" on their end. I am promised a call back...
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1.0
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Forever 21 Customer Care
#1142797
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I placed an order through the online store.I received someone else's order in the mail. When I called customer service I was told they could not locate my order therefore it was cancelled. I asked if my order would be replaced and reshipped, unfortunately the items...
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Forever 21 Customer Care
#1141736
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So I have been emailing Forever 21 for about a week now. I have emailed every day with no response. I still have not received my order. My order was supposed to be here over a week ago. So I messaged their Facebook page. Their Facebook page still will not respond....
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Forever 21 Customer Care
#1085823
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Forever 21 in Winter Garden Village at Fowlers Groves manager told us they had no public restrooms for their customers only for their employees. They told us we had to go next door to Havertys Furniture to use their public restrooms. It should be illegal to run a...
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1.0
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Forever 21 Customer Care
I didn't like
  • No public restrooms for their customers
  • Rude customer service
  • No public access to restrooms for disabled customers
#1084379
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I purchased an order on the Forever 21 website. Unfortunately, the item did not fit when I finally tried it on. I thought no problem, I will go into my local store and return it. (I did not have the receipt but the tags were attached.) (I figured like most stores, they...
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1.0
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Forever 21 Customer Care
I didn't like
  • Rude customer service
  • Return policy
#1073850
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I have been publicly (and wrongly) accused of shoplifting and humiliated in the F21 store at Union Square, NYC.When I was living the store, the alarm went on. I have worked in a store before and I know alarms aren't perfect and that sometimes get activated by computers...
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1.0
Product
Forever 21 Customer Care
I didn't like
  • Horrific customer service
  • Security
#1060118
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Forever 21 Customer Care Review

Terrible customer service. The return shipping label was addressed to the forever 21 across the street from my house. When I went to the store to drop off the package, I was told I couldn't return it this way and I would have to pay to have it shipped to the exact same store. Not only were the customer service representatives rude but the policy makes no sense. Will never shop here again
Product
Forever 21 Customer Care
#1034534
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I sent the clothes for a refund and they recieved it on February 22nd and I have tried for 2 months to get a refund they received and I have confirmation from the USPS and they still give me the run around.I have called over 20 times and can't speak to a supervisor and...
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Anonymous
Lonegan

I am having this same problem!!! They are definitely running a scam & stealing our money. I encourage you to sue them in small claims court as I will be doing.

Anonymous
Disgusted1

I asked to speak to a supervisor too and got the same response. It also irks me that they claim to be an 8 billion dollar company and growing but they have such a hard time gi...

1.0
Product
Forever 21 Customer Care
I didn't like
  • Disgusting cheap clothes
  • Hard to get a refund
  • Horrific customer service
#1030065
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Zoe Martinez was an employee me and my husband had the unpleasure of meeting while shopping at a Florida store the homophobic statements and racist notions is horrible she's horrible and shouldn't be an employee unless forever 21 new logo is hate and if so the LGBT...
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Anonymous
Mike

You could use some punctuation marks.

Product
Forever 21 Customer Care
#1011125
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Do not order online from this company!I selected the ship to store option and even though my package was "shipped out" Jan. 12, it is no where. The company says they cannot track the shipment. I asked "what shipping comp" do you use, and they said "our own." So I say I...
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1.0
Product
Forever 21 Customer Care
#1001035
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