I accompanied my sister-in-law and friend who were big fans of Forever 21 on one occasion. I was having a sore throat that day so I got myself some herbal tea.
Most people ignored me as I strolled along the aisle with a drink in my hand. All stores but Forever 21 when one of the staff spotted me and marched angrily towards me. She sternly told me that I was not allowed to drink in the store. I promised her I would be careful not to leave any stain on the products.
She said that was not the point and mumbled a store rule is a rule or something along the line. I thought it was ridiculous and that she might just make things up and went on to check on my friends who just came out of the fitting room ignoring her. Moments later the girls headed back to the fitting room to try on more and the same angry staff came back again. This time she offered that I leave the drink at the counter in a rude and arrogant manner.
I started to get annoyed at her constant harassment and stood my ground telling her no. She pouted like a spoilt child not getting her way. Well, she was very young and very likely a student on her first part-time and lost her head to the excitement of feeling in control of crowd policing. I don't know how Forever 21 trains their staff and I am not interested to find out.
I was more annoyed at this one particular staff than the store and one rogue staff was enough to make your shopping experience in one particular store less pleasant.
Also, Forever 21's website is always on maintenance. Forever 21 forever on maintenance makes you wonder why.
Reason of review: Poor customer service.
I liked: Product variety.
I didn't like: Employees.