Newbury, Massachusetts
Not resolved
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money

Forever 21 has horrible customer service and does not care about their customers. I have filed a complaint 3 times and still have not heard anything.

On September 18, I went on an out of state trip and visited forever 21 in Pennsylvania and purchased a pair of shoes. I attended my event and the shoes literally ripped the skin off 4 of my toes. I had to go to the first aid office to clean up the blood and bandage my feet since I had 3 more hours at this event. There is metal around the laces that literally was ripping my skin off.

This event was expensive and a birthday gift for me. I contacted corporate 3 different times and I have heard nothing!

This is absolutely ridiculous.

Product or Service Mentioned: Forever 21 Shoes.

Reason of review: Bad quality.

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