Forever 21 in Winter Garden Village at Fowlers Groves manager told us they had no public restrooms for their customers only for their employees. They told us we had to go next door to Havertys Furniture to use their public restrooms.
It should be illegal to run a business without public access to facilities especially since we had a a member in our group who was disabled with a medical condition. We told the cashier and the manager came over and told us we had to go elsewhere. What business doesn"t realize that the Americans with Disabilities Act makes it illegal to discriminate against people with disabilities.
Shame on Forever 21 for not allowing their customers with disabilities to use their restrooms. People should Boycott Forever 21 at Fowlers Grove in Winter Garden until they can provide public restroom to their customers who shop in their store.
Product or Service Mentioned: Forever 21 Customer Care.
Reason of review: Poor customer service.
I didn't like: No help from customer service, Rude customer service, No public restrooms for their customers, No public access to restrooms for disabled customers.