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I placed an order on 09/04. The order was originally scheduled to be delivered on 09/14. On the day that I was supposed to receive my items, I received an updated email indicating that the order would be delivered by the end of the day on 09/15...one day later than the...
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1.0
#1359060
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Horrible customer service! They messed up my order and shipped the wrong dress. I had to take pics of the incorrect dress and now ship back to them wasting my money, time & gas. It’s a shame I have to go through so many hoops because of THEIR mistake! Other companies...
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2.8
#1356909
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I bought a pair of pants from forever 21 for $13. When I tried them on, they did not fit so I sent them back(2 day priority mail) to the Jacksonville warehouse. I realized it had been almost two weeks and I didn't hear anything about my order. Nothing saying my order...
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1.0
#1347538
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This store is run very poorly. I found your post as I was looking today myself for complaints on this store. I was in the fitting room with my daughter when I fell ill due to a chemical that was being sprayed in the dressing room. The attendant was not helpful and...
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1.0
I didn't like
  • Falling ill in the store due to their negligence
#1320438
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I’m a usual customer at this store and online and this has been bothering me for a while. I am not one to complain, but this store hires all these Asian little girls who does not look like they enjoy working in the retail industry. No customer service, no eye contacts...
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3.5
#1308070
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Forever 21 - Awful

Niy got shipment. They will not fix it. Im out over $100
1.5
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Advertised vs Delivered
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Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
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#1301219
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Inner Harbor Gallery Baltimore Md 21202 6/19 approx 2p.m. black female with glasses Asked the employee for assistance in getting a dress that was displayed over head at which time she rolled her eyes and exubed alot of attitude like she was bothered. At which time i...
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#1283665
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Went to exchange item that I had bought 3 days before with store receipt. Cashier gave me a hard time with the exchange, asking unrelated questions to the exchange. Apparently not familiar with the company returns and exchange policy and making up her own version....
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1.0
#1255728
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I ordered two dresses online because my prom is coming up and forever 21 usually fits me so it seemed somewhat safe. I got a message about a week later saying that my order didn’t have an unit number for the address and to call a number to fix it. I did and expected it...
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1.0
#1251915
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Contact Forever 21

Mailing Address:
Forever 21, Inc.
001 South Alameda Street
Los Angeles, California 90058
United States
Phone:
(888) 494-3837
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Forever 21 - DO NOT ORDER ONLINE

I ordered $120 worth of items back in November 2017 never received any of my items called forever 21 they told me it was FedEx fault so I need to contact them which I did and they of course said it’s forever 21 fault I will never order online from this forever 21 and fedex as well!
1.0
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1246198
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