Went to exchange item that I had bought 3 days before with store receipt. Cashier gave me a hard time with the exchange, asking unrelated questions to the exchange. Apparently not familiar with the company returns and exchange policy and making up her own version....Read more
I ordered two dresses online because my prom is coming up and forever 21 usually fits me so it seemed somewhat safe. I got a message about a week later saying that my order didn’t have an unit number for the address and to call a number to fix it. I did and expected it...Read more
Forever 21 - DO NOT ORDER ONLINE
I ordered $120 worth of items back in November 2017 never received any of my items called forever 21 they told me it was FedEx fault so I need to contact them which I did and they of course said it’s forever 21 fault I will never order online from this forever 21 and fedex as well!
They offered a coupon code vip20 for twenty percent off but it did not work. I called customer service and the girl said it was for certain items. The code said for any regular price item which I told her then she started saying my phone was acting up (funny I could...Read more
I spent two hours filling my cart with clearance items because their banner said that I would get 50% off. Chatted in when the code didn't work and promotion ended the day before. I told her I had a screenshot and asked her to honor it since they had accidentally left...Read more
I chose to order online from forever 21 and when the package arrived it was missing 4 of my items that totaled about 60 dollars so when I contacted them asking for a refund I received an email back asking what they were and that I would receive a response within 48...Read more
Forever 21 - Cancelling all comenity cards
I have made 2 late (by maybe 2 days due to pay schedule) in the full 2 years of having a F21 credit card, and my limit was decreased shortly after paying the full card balance. I think my loyalty to the store and the card override 2 slightly late payments, but to each their own. I'll be cancelling this card as well as my other 3 comenity accounts.
Got a gift card, went on line. Gift card didn't work. Called. Waited. Didn't get my order. Come to find out, it was delivered to the wrong address due to customer service misspelling my address. 5 phonecalls later between FedEx and Forever 21, they will not reimburse...Read more
I didn't like
- No help from customer service
Why do you guys have shirts that are cut so short its inconsiderate I get that it trends but its not decent or mature enough we aren't all fit skinny. Another thing is I'm a size medium and all you have is small in most items. I cried and felt depressed because I tried...Read more
How extraordinarily difficult is it to reship a package that was returned? I bought some Christmas outfits, (or so I thought they would arrive by then, ordered 12/7/17) only to find out that they were shipped to the incorrect post office. The post office then proceeded...Read more
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