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Got a gift card, went on line. Gift card didn't work. Called. Waited. Didn't get my order. Come to find out, it was delivered to the wrong address due to customer service misspelling my address. 5 phonecalls later between FedEx and Forever 21, they will not reimburse...
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1.0
I didn't like
  • No help from customer service
#1186119
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Why do you guys have shirts that are cut so short its inconsiderate I get that it trends but its not decent or mature enough we aren't all fit skinny. Another thing is I'm a size medium and all you have is small in most items. I cried and felt depressed because I tried...
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3.0
I liked
  • Jackets
  • Sweaters
  • Organization
I didn't like
  • Low cut shirts
  • Dresses
  • Low variety
#1169039
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How extraordinarily difficult is it to reship a package that was returned? I bought some Christmas outfits, (or so I thought they would arrive by then, ordered 12/7/17) only to find out that they were shipped to the incorrect post office. The post office then proceeded...
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Anonymous
Kasandra

Same thing happened to me. After getting that " please call back in 24 to 48 business hours" for two weeks straight, I filed a dispute with PayPal and miraculously the next da...

1.3
#1167015
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Not only did they ship and charge my credit card 200.00 to an unknown address. The order I did actually place got lost and in limbo for 2weeks. Asked me to fill out a form. When you call customer service you have a 30 minute wAit minimum and there is no customer...
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#1159073
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Purchased an item online . Received the completely wrong item . When I called customer service they told me I had to take pictures of the wrong item , have it approved for them to send a shipping return label . In the meantime they couldn't do an exchange . I wanted...
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1.0
#1152426
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I went to buy a pair of opaque tights on Sunday, December 10th, 2017, a little before 1pm. I spotted a lovely leather jacket that looked like an Yves Saint Laurent one, at a fraction of the price. I asked a sales girl to help me find another size for me , she seemed...
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1.7
#1146297
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I have now been transferred to 3 different "supervisors" and a "manager" who will not provide me with a credit I have been waiting for since August. They will not provide me with any information other than there is an "error" on their end. I am promised a call back...
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1.0
#1142797
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I placed an order through the online store. I received someone else's order in the mail. When I called customer service I was told they could not locate my order therefore it was cancelled. I asked if my order would be replaced and reshipped, unfortunately the items...
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#1141736
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Forever 21 - Bad

I had to search and search trough their jelwery section for earrings because so many were missing off the original package. Jelwery section was a big messs (like always) then I noticed the manager following me so I told him about the jewelry section which he was very rude about. Pissed me off will not but anything from them again!!! Made me feel so uncomfortable!!!!!
1.0
Details
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Staff
Value for money
#1140998
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Horrible! I’ve shopped with forever 21 for years in store and online. I ordered an item that arrived with a hole in it. Just so happen that it’s an online return item only. These are a pair of boots mind you. I contact customer service via phone twice and email 10...
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1.8
#1140688
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