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Forever 21 - Awful

Niy got shipment. They will not fix it. Im out over $100
1.5
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Advertised vs Delivered
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#1301219
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Inner Harbor Gallery Baltimore Md 21202 6/19 approx 2p.m. black female with glasses Asked the employee for assistance in getting a dress that was displayed over head at which time she rolled her eyes and exubed alot of attitude like she was bothered. At which time i...
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#1283665
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Forever 21 - Terrible Chat CS
I spent two hours filling my cart with clearance items because their banner said that I would get 50% off. Chatted in when the code didn't work and promotion ended the day before. I told her I had a screenshot and asked her to honor it since they had accidentally left...
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Anonymous
Skyler

This is incredibly Shady business practice! There's no way they didn't know that Banner was up. Pretty sure this fits under false advertising or a bait and switch. It's just a...

1.2
#1231470
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They offered a coupon code vip20 for twenty percent off but it did not work. I called customer service and the girl said it was for certain items. The code said for any regular price item which I told her then she started saying my phone was acting up (funny I could...
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2.4
#1244188
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Forever 21 - DO NOT ORDER ONLINE

I ordered $120 worth of items back in November 2017 never received any of my items called forever 21 they told me it was FedEx fault so I need to contact them which I did and they of course said it’s forever 21 fault I will never order online from this forever 21 and fedex as well!
1.0
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Advertised vs Delivered
Customer service
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Discounts and Special Offers
Diversity of Products or Services
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Price Affordability
Product or Service Quality
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Value for money
Warranty
Website
#1246198
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I chose to order online from forever 21 and when the package arrived it was missing 4 of my items that totaled about 60 dollars so when I contacted them asking for a refund I received an email back asking what they were and that I would receive a response within 48...
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2.0
#1212078
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I ordered two dresses online because my prom is coming up and forever 21 usually fits me so it seemed somewhat safe. I got a message about a week later saying that my order didn’t have an unit number for the address and to call a number to fix it. I did and expected it...
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1.0
#1251915
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Went to exchange item that I had bought 3 days before with store receipt. Cashier gave me a hard time with the exchange, asking unrelated questions to the exchange. Apparently not familiar with the company returns and exchange policy and making up her own version....
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1.0
#1255728
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Forever 21 - Cancelling all comenity cards

I have made 2 late (by maybe 2 days due to pay schedule) in the full 2 years of having a F21 credit card, and my limit was decreased shortly after paying the full card balance. I think my loyalty to the store and the card override 2 slightly late payments, but to each their own. I'll be cancelling this card as well as my other 3 comenity accounts.
4.1
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1211433
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Contact Forever 21

Mailing Address:
Forever 21, Inc.
001 South Alameda Street
Los Angeles, California 90058
United States
Phone:
(888) 494-3837
More
How extraordinarily difficult is it to reship a package that was returned? I bought some Christmas outfits, (or so I thought they would arrive by then, ordered 12/7/17) only to find out that they were shipped to the incorrect post office. The post office then proceeded...
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Anonymous
Kasandra

Same thing happened to me. After getting that " please call back in 24 to 48 business hours" for two weeks straight, I filed a dispute with PayPal and miraculously the next da...

1.3
#1167015
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