I sent the clothes for a refund and they recieved it on February 22nd and I have tried for 2 months to get a refund they received and I have confirmation from the USPS and they still give me the run around. I have called over 20 times and can't speak to a supervisor and they continue to say call back and we will process the refund, but nothing as of yet.
The most horrific customer service ever!!! I want my refund ASAP!!! I just called and they said they will have a supervisor call me back, but I doubt it.
Every time I call I get LIES AND LIES! No one is honest and I am still waiting for my refund.
Product or Service Mentioned: Forever 21 Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $115.
Preferred solution: Full refund.
I didn't like: Customer service, Disgusting cheap clothes, Hard to get a refund, Horrific customer service.