My wife shopped early for Christmas, then her father passed away on December 12th. When our daughter opened her gifts a few things had to be returned. No problem with other stores (PacSun, etc.), but Forever21 wouldn't accept the returns becuase it was 30 past the purchase date. I've talked to two different customer service managers and their story is the same. "We have a very strict return policy" they tell me. Really? A death in the family and you folks have no compassion? Just becuase it's policy does not make it correct. The government once had a policy - no, it was a law - that forbade women from voting. Sometimes you just have to change that policy!
And this from a supposedly "Christian" company. Is this an example of Christian values? Oh, please! Shame on you. We've spent at least a thousand dollars at Forever21 in the past few years. And all we're talking about is less than $50 in returns . . . unworn, tags still on.
Monetary Loss: $50.