I placed an order to Forever21.com in Nov 2012 and never received the goods. Their agent, Fedex, had confirmed that they had never delivered the goods and it was missing.
But Forever 21 insisted no refund. Even I had signed their requested affidavit for 1.5 months, I still cannot get refund. I had contacted them many times by email and phone. After 2 months, they even told me that their record did not show that I had ever contacted them.
I find it ridiculous F21 did not retain any records of my calls nor e-mails.
Each and every time different reps request me to fill in the Affidavit again and again to avoid returning the money to me.
Monetary Loss: $22.